Terms & Conditions

Effective Date: 17 August 2026

Website: triloytech.com

 

1. Introduction and Acceptance of Terms

Welcome to TriloyTech (“we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website, as well as any software development, application development, digital marketing, creative services, and Software as a Service (SaaS) products provided by TriloyTech. By engaging with our services or signing a Work Order/Proposal, you (“Client,” “User,” or “you”) agree to be bound by these Terms.

 

2. Scope of Services

Triloy Tech operates under two primary service models:

 

  • Custom Client Projects: Tailored services including custom software development, application development, digital marketing, and creative services based on specific client requirements.
  • Proprietary SaaS Products: Cloud-based software solutions owned, managed, and hosted entirely by Triloy Tech (or our third-party server providers) offered on a subscription basis.

3. Proposals, Work Orders, and SLAs

For custom projects, all deliverables, timelines, and specific terms will be outlined in a formal Proposal, Work Order, or Service Level Agreement (SLA).

 

  • In the event of a conflict between these general Terms & Conditions and a specifically agreed-upon Proposal or SLA, the terms outlined in the customized Proposal/SLA will take precedence.

 

4. Payment and Billing

  • Custom Projects: Payment structures (such as upfront fees, milestone payments, and post-delivery dues) will be explicitly defined in the relevant Proposal or Work Order. Work will commence upon receipt of the agreed initial payment.
  • SaaS Services: Subscription fees are billed in advance according to the chosen billing cycle.
  • Late Payments: Triloy Tech reserves the right to suspend services, delay deployment, or revoke access to SaaS products if payments are not made according to the agreed schedule.

 

5. Refund Policy

  • Custom Services: Due to the time, labor, and resources involved in custom development and creative services, payments made for completed milestones are non-refundable. Any exceptions will be handled strictly as outlined in the specific project Proposal.
  • SaaS Services: Subscription fees are generally non-refundable unless otherwise required by law or explicitly stated in the product’s specific SLA.

 

6. Intellectual Property (IP) and Source Code

Our policy regarding intellectual property and source code handover is strictly defined by the nature of the engagement:

 

  • Custom Development (Source Code): Upon full clearance of all payment dues, the final deployed software is handed over to the client. However, source code is only provided to the client if it is explicitly stated in the signed Proposal or Work Order. If the proposal does not mention source code handover, Triloy Tech retains all rights to the underlying code.
  • SaaS Products: TriloyTech retains full and exclusive ownership of all proprietary SaaS products, including the software, source code, designs, and infrastructure. The client is granted a limited, non-exclusive, non-transferable license to use the service for its intended purpose. The client does not acquire any ownership rights.
  • Client Materials: Any logos, branding, or data provided by the client remain the sole property of the client.

 

7. Deployment and Hosting

  • Client Cloud/Server: If agreed upon in the Proposal, custom applications may be deployed on the client’s own cloud or on-premise servers. In such cases, the client is responsible for server maintenance and security post-deployment, unless an SLA states otherwise.
  • TriloyTech Infrastructure: For our SaaS products and specific custom projects hosted by us, deployment occurs on Triloy Tech’s servers or secure third-party platforms managed by us.

8. Client Responsibilities

To ensure the timely and successful delivery of services, the Client agrees to:

 

  • Provide timely feedback, approvals, and necessary resources (e.g., APIs, credentials, brand assets) required for the project.
  • Ensure that any materials provided to Triloy Tech do not infringe on the intellectual property rights of any third party.
  • Use our SaaS products lawfully and not attempt to reverse-engineer, hack, or disrupt our servers or infrastructure.

 

9. Privacy and Data Handling

  • We prioritize the security of your data. Any client data processed during custom development or hosted on our SaaS platforms is treated with strict confidentiality.
  • We do not sell client data to third parties.
  • For a comprehensive understanding of how we collect, use, and protect your data, please review our separate Privacy Policy.

 

10. Limitation of Liability

  • TriloyTech shall not be held liable for any indirect, incidental, or consequential damages, including data loss, revenue loss, or business interruption, arising from the use of our services or products.
  • For custom projects deployed on the client’s own servers, TriloyTech holds no liability for server downtimes, security breaches, or data loss caused by the client’s infrastructure.

 

11. Termination

  • Either party may terminate a custom project engagement with written notice if the other party materially breaches the agreed Proposal.
  • TriloyTech reserves the right to terminate or suspend SaaS subscriptions for users who violate these Terms, fail to pay subscription fees, or engage in malicious technical activities.

 

12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the applicable courts.

 

13. Contact Information

For any questions, clarifications, or support regarding these Terms & Conditions, please contact us at:

 

  • Email: contact@triloytech.com
  • Phone: +(880) 1339870528
  • Address: Level 5, Saleh Tower, House 1, Road 13, Garib-E-Newaz Avenue, Dhaka 1230.
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